FAQ

1. Who are you and what do you do at Comercial Transexport, S.A.?

Comercial Transexport, S.A. (CTSA) is a transportation and logistics company based in Vilassar de Mar, Barcelona, that has been active since 1969. We have over 50 years of experience in the sector and offer solutions for land, sea, and air transport, as well as comprehensive logistics services, warehousing, and distribution. Our philosophy is based on personalized, reliable, and efficient service for each client.

2. What type of transport do you offer?

We offer a wide range of transportation services, including:

• National transport (Peninsula, Balearic Islands, Canary Islands, Ceuta, and Melilla).
• International transport, especially in Europe and southern France.
• Maritime transport (FCL and LCL to any destination, with contracts with shipping companies).
• Air transport, specialized in perishables and urgent products.
• Live plant transport, with refrigerated vehicles and chambers.
• Wine transport and logistics, with chambers at 15 °C and European coverage.
• Full load services, groupage, parcel delivery, and express transport.

3. What products can you transport?

We specialize in the transport of:

• Flowers and live plants.
• Pharmaceutical and healthcare products.
• Food and perishable products.
• Agricultural and wine products.
• Industrial and general goods.

We have refrigerated chambers at 5 °C and 15 °C and a fleet adapted to maintain the cold chain.

4. What geographical areas do you serve?

We carry out deliveries and pickups in:

• All of the Iberian Peninsula.
• Balearic and Canary Islands.
• Ceuta and Melilla.
• Southern France.
• Other European destinations through a network of correspondents.

We offer daily or weekly departures depending on the area, including customs management, PIF pass, and home delivery.

5. What logistics services do you offer besides transport?

At Comercial Transexport, S.A. we not only transport goods, we also manage:

• Ambient and refrigerated storage.
• Cross Docking.
• Picking and Packing.
• Custom pallet manufacturing.
• Special handling.
• National and island-wide distribution.
• Order management and real-time tracking.

Our services are designed to help companies optimize their logistics costs and improve the efficiency of their supply chain.

6. How do you guarantee punctuality in deliveries?

Thanks to a consolidated network of collaborators and logistics agents, we offer guaranteed deliveries within 24 to 48 hours in much of the territory. For more urgent shipments, we have express services and different levels of priority. Our customer service team keeps you informed about each shipment at all times.

7. Do you have experience in temperature-controlled transport?

Yes, it is one of our specialties. We have vehicles and refrigerated chambers specifically designed to transport perishable products, pharmaceuticals, and live plants with the highest quality and safety standards.

8. Do you work with small companies or only large loads?

We adapt to all types of clients. We offer everything from groupage and parcel services for small volumes to full loads and comprehensive logistics services for large companies. Our goal is to be the reliable and accessible logistics partner for any company.

9. Do you offer digital or automated solutions?

Yes. We are committed to digital innovation. We integrate tools such as:

• Email marketing platforms (Mailchimp) connected to the website to capture subscribers.
• Personalized AI to quickly and professionally draft customer service emails.
• Integration with web contact forms and segmented databases.
• Use of CRM or ERP logistics according to client needs.

These tools allow us to optimize processes and save time for our clients.

10. What sets you apart from other transport companies?

Our difference lies in:

• Over 50 years of experience.
• Close, human, and personalized service.
• Reliability and adherence to deadlines.
• Specialization in sensitive and temperature-controlled goods.
• Ability to adapt to specific projects.
• Multilingual personalized attention: Spanish, Catalan, English, and German.

11. How can I request a quote?

You can contact us in the following ways:

• Phone: 93 759 71 31
• Email: transexport@transexport.net
• Web form (on this same page)

We will respond within a few hours with a proposal tailored to your needs.

12. What are your customer service hours?

Our office hours are from 8:30 AM to 6:00 PM, Monday to Friday. During this time you can call us, write to us, or visit us at our offices in Vilassar de Mar.